Refund policy

Effective Date: 1/1/2025

Thank you for shopping with Fright Face, your go-to Halloween store for masks and spooky accessories!

🎃 Product Information

All our masks are designed for costume and decorative use. Please read product descriptions carefully before purchasing to ensure the best fit and experience. Colors, designs, and materials may vary slightly from images shown online.

🚫 No Returns on Used or Customized Items

For hygiene and safety reasons, used masks cannot be returned or exchanged.

Custom or personalized masks are non-refundable.

If you receive a damaged or defective item, please contact us within 7 days of delivery.

📦 Shipping & Delivery

We ship all orders promptly. Delivery times may vary depending on your location and shipping method selected. Please double-check your shipping address before completing your order.

⚠️ Safety Notice

Masks are intended for costume use. Please follow all safety instructions included with your product, especially for children. Keep masks away from fire, sharp objects, and extreme heat.

📩 Contact Us

If you have any questions about your order or this policy, you can reach us at:
📧 info.frightface@gmail.com

Thank you for being part of the Fright Face family—have a spooky and safe Halloween! 👻